Frequently Asked Questions

Everything you need to know about your GLO experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our contemporary fit may vary slightly between collections.

Which payment methods do you accept?

GLO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my GLO garments?

To maintain the quality of our fabrics, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions can be found on the inner label of each piece.

Can I change or cancel my order after it's placed?

Because we aim to process orders as quickly as possible, changes or cancellations can only be made within 60 minutes of purchase by contacting our support team.